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The Week in Tech - 08/01/05

--Fire up your laptops, granny - apparently e-mail is only for old people. A recent Pew research study found that U.S. teenagers prefer IM when talking to each other and only use e-mail when communicating with "parents or institutions." Should the tech industry pay attention and shift focus to IM and text messaging? Is e-mail destined to become the new snail mail?

--Sen. Tom Carper of Delaware is calling for a tax on Internet porn, proposing that the resulting funds go toward prosecuting child pornographers. The linked article is brief but the issues surrounding this are endless. Is this a first step toward a new form of online taxation? How much of this is a political ploy (Democrats needing a strong moral issue to rally behind)? Or is this simply a good idea whose time has come?

--Another acronym bites the dust. Accenture finds that CRM (customer relationship management) tools do not result in better customer service. Despite heavy corporate investment in CRM over the past few years - mostly on the advice of consulting firms like Accenture - over two-thirds of survey respondents cite no marked improvement. What went wrong? How can a company recover from bad internal investments?

Posted by Carla Thompson at August 2, 2005 09:11 AM

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